This privacy policy explains how we collect, use, and protect your personal information when you interact with our website and services, in line with South African privacy regulations.

Information We Collect

We collect various kinds of data to better serve your needs and improve your experience.

• Personal details provided via forms such as name, email address, and business information.
• Technical data like device type, browser, and IP address for analytics and troubleshooting.
• Usage information including pages visited, actions taken, and referral sources while using our website.
• Cookies and similar technologies to remember preferences and understand usage patterns.

How We Use Data

Collected data helps us improve services, offer customised recommendations, and respond to your requests successfully.

• To process enquiries or provide requested information about our services.
• For communication purposes, such as updates, reports, or feedback requests.
• To maintain security, monitor site health, and troubleshoot technical issues.
• To analyse website trends, effectiveness, and user interests using analytics tools.

Legal Basis for Processing

We process personal information according to South African laws, with clear reasons for each instance.

Our legal grounds include your consent when submitting forms, necessary performance of contractual obligations, and regulatory requirements. We limit data use to these stated purposes only.

Data Sharing

Your personal information is handled confidentially and is never sold to any third party.

• We share data with trusted service providers who support website operations under confidentiality agreements.
• Regulatory authorities may receive information when required by South African law.
• Aggregated, anonymised data may be shared for analysis but doesn’t identify individuals.

Data Security

We implement technical and organisational safeguards to protect information from unauthorised access, disclosure, or alteration. While we strive for security, no system is completely infallible. We regularly review and update our practices in line with legal requirements.

Your Rights

You have certain rights concerning your personal data and its processing.

• Request access to your personal data or receive a copy of the information held about you.
• Ask us to update, correct, or delete your details as allowed by South African law.
• Object to certain processing activities or withdraw consent at any time.
• Complain to a regulator if you believe we misuse your information or fail to protect your rights.

Cookies and Tracking

Cookies help us remember preferences and gather usage data. For more details, please see our Cookie Policy.

Cookie Policy Cookie Policy

Contact

If you have questions about privacy, data use, or your rights, please get in touch. Our team will address your concerns with care.

Updates to This Policy

We update this policy periodically. Significant changes will be communicated on our website for your records.